FAQ | limitless app - most common questions about financiall wellbeing.

FINANCIAL WELLBEING EXPLAINED

FAQ FOR USERS

Q: HOW DOES IT WORK?

Sign up to Limitless, connect your bank account(s). Our algorithms analyse your transactional data and do predictive analytics to automatically save and invest amounts calculated to be the maximum amount you can safely put aside into the financial safety net, investments, goals like holiday or electronics, private pension or general savings. On top of that, the algos identify large lumpy payments in the coming year and offer automatic savings so the funds will be available when due.

Q: IS IT SAFE?

Yes, your money is kept in your bank accounts and not ours. We have banking level SSL security, our systems are working on security tested and certified infrastructure; and we have tested the server and verified its security through best in the industry external third parties.

Q: IS MY PERSONAL INFORMATION SAFE?

Yes, we keep your information safe with banking level TLS/AES encryption and our infrastructure has the following certifications: FIPS, ISO 27018, PCI DSS Level 1 and SOC 3.

Q: HOW MUCH WILL I BE ABLE TO PUT ASIDE?

The amount that will be put aside for you depends on a number of factors and will be changing on daily and weekly basis, but our users based in Europe typically save around EUR100 per month.

Q: WHERE IS LIMITLESS CURRENTLY AVAILABLE?

We are working hard to bring Limitless closer to you! Please get in touch, and follow us on LinkedIn, Twitter, Instagram and Facebook to stay up to date.

Q: HOW MUCH DOES IT COST?

You don’t pay anything for using the app and the fees for investment product are the typical market fees and depend on a partner bank in a given country.

If you have any more questions - We are happy to chat. Contact us via our live chat or send us an email.

FAQ FOR CORPORATIONS

Q: HOW DOES IT WORK?

An amount based on our algorithm is taken out of each card transaction and moved from the current account into risk-appropriate portfolio of low-cost funds (medium and long term goals) and a savings account (short term goals), all held at our partner bank.

Q: HOW DO YOU DECIDE ON WHERE THE MONEY SHOULD BE INVESTED?

We carry out a MiFID II compliant risk appetite and investor profiling exercise during the online customer onboarding process (to determine client "appropriateness and suitability.")

This will determine the right category for the user (which may be fed into our partner bank's own systems), and hence which simple, low cost, highly diversified ETF-based funds to direct their long term investment savings to. Given the strong and growing interest in ESG investing among Millennials, we are also considering a portion of the funds being allocated, at the user's choice, to green, impact or ethical funds.

Q: WHAT ARE THE BENEFITS OF IMPLEMENTING LIMITLESS?

Banks and other financial institutions need to engage with their customers, especially Millennials, which is what we specialise in
They can also offer and cross-sell attractive and suitable financial products to them based on the information we have (with permission from the customer, nowadays willingly granted in return for offers of a wide range of goods and services)
Finally they can monetise data with superior credit decisions for individual customers as well as through aggregated data about their customer base

Q: WHAT LEVEL OF INTEGRATION IS REQUIRED?

Limitless integrates with bank APIs.

Q: HOW DO YOU GET CUSTOMER DATA?

Limitless exchanges customer transaction data with banks through fully secure banking communication channels, using PSD2 APIs.

Q: WILL THIS BE REGULATED AS AN INVESTMENT ADVISORY SERVICE?

A: As a white-label product, we are operating under the local bank partner’s overall regulatory umbrella. We consult with each organization on specific local licensing issues regarding what constitutes "advisory services". The initial product offer consists of 4 - 5 passive index funds ranked by risk appetite for the user to select from.